working from home

Content development planning – Part three: Photos and graphics

Once you’ve got content ready for your blogs and social media posts, you can use these two handy tools to...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

target customer

Step two: Identify your target customer

Identify your target customer and consider their natural strategic alignment to your services.   Your target customer is the blueprint...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

Creating a communication plan

Step three: Creating a communication plan

Create a communication plan for your customers to ensure that you know what to say, how to say it and...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

branding and marketing strategy

Step four: Creating a branding and marketing strategy

The key to developing an effective branding and marketing strategy is showcasing your story. It’s important to make it easy...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

brand narrative and storytelling

Step five: Brand narratives and storytelling

Brand narratives are essential to effective marketing communications. You can keep your content on track by using a content development...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

ways to improve customer experience

Step six: Ways to improve customer experience

Utilising your customer journey is a great reference when considering ways of improving the customer experience.   In this step,...

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

Mobile Friendly Website Design

Step seven: Mobile friendly website design – A responsive website for all devices

Making sure that you use a mobile friendly website design is the first step towards making your website multi-device accessible....

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“Instead of worrying about what you cannot control, shift your energy to what you can create.”

- Roy T. Bennett, The Light in the Heart

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