Creating knowledge about what your customers like and don’t like.

Multiple feedback channels and technical audits help us understand how your customers experience your business. We help you understand your processes, how your communications are perceived and produce meaningful information from analytical data.

By delivering a video-based user task analysis to build a clear picture of how visitors are using your site, we identify any potential barriers to your conversion.

We develop customer surveys and customer review management to eliminate blind spots and identify opportunities to improve. With full website tracking and in-page analytics, we monitor user behaviour, optimise sales, and identify the most appropriate marketing channels. By undertaking technical audits, we achieve a smooth and simple online experience. Our market research includes establishing your customer trends online to help you plan effectively.

When we develop a website for you, we take a customer-centric approach throughout and marry this to marketing activity to help you gain real insight into what works. We provide clear data and thorough tracking that helps us plan and develop your presence online to achieve maximum impact. This gives you a roadmap to continually improve your position and on-board new customers more successfully.

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    Written by Sam Gardiner

    I'm a designer based in Liverpool currently working for E-blueprint. Die hard Bolton Wanderers...Enough said.

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